UK ONLINE RETURNS & SALE ITEMS
EASY PAPERLESS UK RETURNS WITH INPOST
You can now process easy, paperless UK returns via Inpost. Simply visit here and follow the intructions. Scan, drop, done! Maximum parcel size 41cm x 38cm x 64cm. Please see below for terms and conditions. Find your nearest Inpost locker here. We are unable to offer free shipping for returns on sale items.
If you wish to return a sale item using InPost and we will deduct £3.95 from the refundable total.
For any locker issues, please call InPost on 0330 335 0950 (Monday to Friday 8am – 10pm, Saturday, Sunday & Bank Holidays 8am – 8pm)
To return your parcel with Royal Mail. please click on the link below:
If you wish to return a sale item, please send it back using your InPost/Royal Mail label we provide and we will deduct £3.95 from the refundable total.
You must obtain Proof of Postage when sending parcels to us as the items are your responsibility until they are received by our warehouse.
We are unable to accept store purchases through our online returns process, store purchases must be returned to one of our stores.
Beyond Retro are unable to compensate over £50 for lost return parcels. We can only compensate to a maximum of £50 per lost order with the Inpost and Royal Mail services we provide. For returns valued over £50 it is your responsibility to insure against any losses. You can also use an insured service with any other courier at your own cost.
IN STORE RETURNS
Items purchased at full price online can now be returned to any of our UK or Swedish stores up to a maximum of 6 items. Please return your items with the tags attached and a completed returns from. The staff will process the return at the till. Exchanges for store items are not permitted. Usual returns terms apply. As a thank you for choosing this option we also offer £5 off any full price in-store purchase over £20 in our UK stores.
We cannot process online sale items in any of our stores.
We want you to be 100% delighted with your purchase. You can let our Customer Care team know you want to return an item up to 14 days from the day your order is delivered. You then have a further 14 days to return the item to us.
If you don't make us aware of your return then you have 14 days to return your items to us.
Please note, all returned items must be unworn and have tags attached. Until we receive your return to our warehouse, the items and their condition are your responsibility.
If you are returning multiple orders, please ensure each order (not item) is packed separately, with an individual label for each order, this ensures you can claim maximum compensation for each parcel if it were to go missing.
We aim to process your return within 14 working days of your goods being delivered in our offices (excluding weekends and bank holidays) though this may rise slightly during busier times, Garage Sale, Christmas etc.
Alternatively you can post items (at your own cost) to:
Beyond Retro Returns, 92-100 Stoke Newington Road, London, N16 7XB
Don't have your returns form? Print a new one here.
Click here to cancel your order in line with The Consumer Contracts Act.
Please send any returns to the above address. The cost of returns for international orders is the responsibility of the customer. For returns outside the EU, you must complete a customs declaration indicating that the package contains returned goods.
Once we have received your returned goods to our warehouse we will send you an Email once your refund has been processed.
Your refund will be credited back via the original method of payment. If you paid partly by Gift Card, the Gift Card will be credited first, with any remaining balance being credited to the other method of payment used. If you do not inform us that you want to return the item within 14 days of delivery, or if your return does not reach us within 14 days of informing us that you want to return it, your return will fall under our 360 scheme. While we try and process refunds within days of items arriving back to our warehouse, please allow up to 28 days for your refund to appear on your bank statement.
FAULTY OR INCORRECT ITEMS
If there is any problem with your order please contact our customer care team at: firstname.lastname@example.org
Please include your order number with any item you return. The item number should start with E000. It's also useful to include the date of purchase, your original receipt (if you have it) and a brief description of the damage or defect.
Once we receive your item and explanation, we will resolve the situation quickly.
If you would like to exchange an item the best thing you can do is place a new order for the new item you want and then return the items you don't want for a full refund.
In the interests of hygiene, make-up and toiletries, swimwear, intimate apparel and pierced earrings cannot be returned.